This Privacy and Cookie Policy explains how the Webshop of Cyndium handles and uses your personal data. If you have any questions regarding this policy, please reach out to us at legal@cyndium.com.

By accepting this policy on our Cyndium platform, you are providing consent that applies across multiple Cyndium brands. The primary domain for this consent is www.cyndium.com.

Definitions

In this policy, the following terms are defined as:

  • Cyndium Account: Your personal registration on Cyndium websites through which you access our services.
  • Devices: Equipment such as PCs, smartphones, or tablets that can be used to access our services.
  • Content: Information, including audiovisual material like photos, videos, trailers and previews, provided by Cyndium as part of our service.
  • Service: The complete suite of services Cyndium offers, including webshop, apps, events, and payment options at events through Cyndium apps.
  • Personal Data: Any information that directly or indirectly identifies you, such as name, email address, or IP address.
  • RTB/Programmatic Network: Networks that allow advertisers to purchase advertising space via auction. Cookies placed by advertisers help optimize ads by tracking users across connected sites.
  • Privacy and Cookie Policy: This document explaining Cyndium’s approach to handling personal data and cookies.
  • Cyndium: The overarching brand encompassing activities Salvini International B.V., registered at Herengracht 403, 1017 BP Amsterdam, Netherlands. Cyndium acts as the data controller for processing your personal data.
  • Processing: Any operation involving your personal data, such as storage, modification, transmission, or deletion. For example, Cyndium processes your data when you purchase tickets or merchandise through our website.

Minors Under 18

Individuals under 18 years of age can only register for a Cyndium Account with parental or legal guardian consent. Parents or guardians should review this policy on behalf of the minor and may exercise the user’s rights accordingly.

Cyndium advises that parents or guardians monitor how minors use our service and educate them about data usage.

What Personal Data Does Cyndium Process?

Cyndium processes the following personal data for purposes outlined later in this policy:

  • First Name
  • Surname
  • Email Address
  • Address
  • City of Residence
  • Phone Number
  • Country

Not all of this data will necessarily be used; it depends on the purposes explained later in this policy. Cyndium does not process special categories of personal data such as race, political opinions, religious beliefs, or health information.

How Does Cyndium Obtain Your Personal Data?

We collect your personal data in the following ways:

  1. Directly from you: For example, when you create a Cyndium Account or place an order, participate in a promotion, contact us, or engage with our service.
  2. Through your use of our service: Data can be collected based on your Cyndium Account usage or device characteristics.
  3. From third parties: Information may be obtained through social networks (e.g., Facebook, Instagram) or partners that assist in providing our services, such as payment processors or analytics services.

Why Does Cyndium Process Your Personal Data?

Cyndium processes your personal data for the following reasons:

  1. To Provide Our Services: We use your information to grant access to services and verify user eligibility.
  2. To Process Payments: Data may be used to issue invoices and handle payment transactions.
  3. To Build a User Profile: We strive to make our services as relevant as possible by building a profile of your preferences based on your activity, which helps inform targeted advertising.
  4. To Send Newsletters and Promotions: We may use your contact information to keep you updated about our services and promotions. You can unsubscribe at any time.
  5. To Improve Services and Identify Trends: Usage data helps us analyze and improve our offerings.
  6. To Prevent Misuse: Data processing helps us prevent fraud and protect our service and intellectual property.
  7. To Conduct Market Research: We may reach out to users for voluntary participation in market research.
  8. To Ensure Legal Compliance: Data may be used to comply with legal obligations or respond to legal proceedings.

Legal Basis for Processing

Cyndium processes your data primarily because it is necessary for providing our services. We may also process data to comply with legal obligations or if there is a legitimate interest, balanced against your privacy rights. Where required, we obtain your consent before processing.

Who Does Cyndium Share Your Data With?

  1. Suppliers: Cyndium may share data with third-party suppliers for service provision, such as mailing companies, payment processors, and technical service providers.
  2. Other Cyndium Partners: In some cases, we may share data with partners for marketing purposes, but only with your prior consent.
  3. Authorities: Cyndium may disclose data if required by law or to prevent harm or misuse.

Cookies

Cyndium’s website uses cookies to improve user experience, facilitate login, and analyze website usage. Some cookies are essential, while others require user consent. By using the Cyndium websites, you consent to the placement of cookies on your device. Cookies may be from Cyndium or third parties, such as Google Analytics or advertising networks.

Cookies can be managed through your browser settings. Note that disabling cookies may impact your ability to use our services effectively.

How Long Does Cyndium Store Your Data?

We retain personal data as long as needed to provide our services. If your account remains inactive, we store data for up to 3 years. Some data may be stored longer if legally required, such as for tax purposes.

How Does Cyndium Protect Your Data?

We implement appropriate security measures to safeguard your personal data against loss, unauthorized access, or misuse. If third-party service providers are engaged, they are held to the same security standards.

Your Rights

You have the right to:

  • Access your data
  • Request corrections
  • Object to certain uses, such as marketing
  • Request data deletion
  • File a complaint with the Dutch Data Protection Authority

You can exercise these rights by contacting us at legal@cyndium.com. We aim to respond within 4 weeks.

Changes to This Privacy and Cookie Policy

Cyndium may update this policy from time to time. We encourage you to review it periodically. Significant changes will be communicated in advance. The latest version is always available on Cyndium’s website.

Last Updated: October 21, 2024