Simply browse our collections, select your preferred items, choose the size and color (if applicable), and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, and make your payment. You will receive a confirmation email once your order is placed.

After placing an order, you will receive a confirmation email with a tracking link. You can use this link to check your order’s status. If you have further questions, feel free to contact our customer service.

Delivery times vary based on your location. Here’s a general estimate:

• Benelux: 1-3 business days
• France, Germany and Italy: 3-5 business days
• International: 7-14 business days
  During peak seasons, shipping times may be longer.

Shipping costs vary depending on the destination and shipping method. We offer free standard shipping on orders over 75 euro in the Netherlands, and above 120 euros in the rest of the world. The final shipping cost will be displayed at checkout.

To initiate a return or exchange, please send us an email to shop@cyndium.com with your order number and reason of return. We will send you a return form you need to complete and send this back together with your return package. Return costs are for your own account and make sure you will send it back with a track & trace so you can make sure that we will receive the package correctly.

We’re sorry for the inconvenience! Please contact our support team at shop@cyndium.com immediately with a photo of the damaged or incorrect item, and we’ll arrange for a replacement or refund as soon as possible.

Absolutely! We use industry-standard encryption to protect your payment details. Your information is secure, and we do not store your card details.

Currently, we only accept one payment method per order.

Unfortunately, our system only allows one discount code per order. Make sure to choose the one that gives you the best deal!

No, you can checkout as a guest. However, creating an account allows you to track your orders, save your favorite items, and receive exclusive offers.

If you’ve forgotten your password, click on “Forgot Password?” on the login page. We’ll send you an email with instructions to reset it.

No, we respect your privacy and will never share your information with third parties without your consent. For more details, please read our Privacy Policy.